- Inhalt:
- Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field, and create positive, profitable, and long-term relationships with customers. Customer service expert Noah Fleming shows how service is directly tied to customer loyalty, and how loyalty impacts the bottom line. He introduces tried-and-true techniques for creating powerful first impressions, knowing the customer, being prepared, and setting crystal-clear expectations. He also provides tips for dealing with angry or disgruntled problems. Plus, find ways to be proactive and sell more by servicing more in the field.
Titelinformationen
Titel: Customer Service in the Field
Autor*in: Fleming, Noah
Verlag: LinkedIn
Kategorie: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
272
Exemplare
272
Verfügbar
0
Vormerker
Max. Ausleihdauer: 180 Tage